By using our service you are agreeing to the following terms and conditions as well as our policies


COVID-19 Liability Release Waiver
The World Health Organization has declared the novel Coronavirus (COVID-19) a worldwide pandemic. Due to its capacity to
transmit from person-to-person through respiratory droplets, the government has set recommendations.
In consideration of my participation in the foregoing, the undersigned acknowledge and agree to the following: I am aware of
the existence of the risk of illness such as, but not limited to Influenza, MRSA, or COVID-19 that may lead to paralysis or death.
I have not experienced symptoms that of fever, fatigue, difficulty in breathing, or dry cough or exhibiting any other symptoms
relating to COVID-19 or any communicable disease within the last 14 days.
I have not, nor any member(s) of my household, traveled by sea or by air, internationally within the past 30 days.
I did not, nor any member of my household, visit any area within the United States that was reported to be highly affected by
COVID-19, in the last 30 days .
I have not been, nor any member(s) of my household, diagnosed to be infected of COVID-19 virus within the last 30 days.
Following the pronouncements above I hereby declare the following: I am fully and personally responsible for my own safety
and actions while and during may participation and I recognize that I may be in any case be at risk of contracting COVID-19.
With full knowledge of the risks involved, I hereby release, waive, discharge Diamond Academy, its board, officers, independent
contractors, affiliates, employees, representatives, successors, and assigns from any and all liabilities, claims, demands, actions,
and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, injury, or death, that may be
sustained by me related to COVID-19 while participating in any activity while in, on, or around the premises or while using the
facilities that may lead to unintentional exposure or harm due to COVID-19.
I agree to indemnify, defend, and hold harmless Diamond Academy from and against any and all costs, expenses, damages,
lawsuits, and/or liabilities or claims arising whether directly or indirectly from or related to any and all claims made by or against
any of the released party due to injury, loss, or death from or related to COVID-19.
By signing below I acknowledge that I have read the foregoing Liability Release Waiver and understand its contents; that I am at
least eighteen (18) years old and fully competent to give my consent; That I have been sufficiently informed of the risks involved
and give my voluntary consent in signing it as my own free act and deed; that I give my voluntary consent in signing this Liability
Release Waiver as my own free act and deed with full intention to be bound by the same, and free from any inducement or
representation. This waiver will remain effective until laws and mandates relevant to COVID-19 are lifted.

Subscription Terms Policy
We collect your payment every 2 weeks from your specified start date during sign up based on
the number of tutoring hours subscribed per week. Your card will be charged automatically
every 2 weeks. If you need to change the number of hours needed, please do so before the
billing cycle starts again by emailing with the changes needed and
we’ll update your subscription.

Cancellation Policy
Billing will occur every 2 weeks from the time your subscription begins. If you need to cancel,
please notify us at the beginning of your final 2 week cycle. If you are unable to notify us at
the beginning of your final cycle, please let us know as soon as possible. Cancellation notices
received beyond that time frame will be processed manually.

Recording Policy upon request
Some classes may be automatically recorded for quality assurance. Recordings may be used
for training or demonstration purposes. Student names and identities will be protected for any
and all use of these recordings.

Pods Pricing Policy
Bi-weekly rates are based on group size. As members join or leave groups, payments may be
adjusted beginning from the next billing cycle. Please notify us if there are any concerns about
this policy.

Payment Policy
Auto Payment every 2 weeks of (Your BiWeekly amount)
Payments will be automatically billed every 2 weeks from the time your subscription begins.
Please refer to our cancellation policy for additional details. Extended nonpayment may result
in your account being placed on hold until payment situation is resolved.

Attendance Policy
Students are expected to show up on time for scheduled sessions. All sessions will begin at
the scheduled time. If you expect to be more than 7 minutes late, please attempt to notify us
ahead of time. If class has already begun, please join quietly so as not to disturb other students.
In the event of illness or unforeseen circumstances, we will attempt to provide makeup
sessions through office hours or guest sessions, depending upon availability.

Code of Conduct Policy
Students are expected to maintain a basic code of conduct which means no vulgarity and
limited disruptions. Repeat offenders will be contacted directly, and if the situation is not
resolved your subscription may be terminated at the discretion of Diamond Learning Center.

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